Appointments

Appointments
We offer a comprehensive appointments system with a range of appointments running from 8.00am-5.30pm and two late surgeries available per week from 6.00pm-8.00pm. The Receptionist will offer you the next available appointment with the GP of your choice. If you wish to be seen urgently on the same day you may have to accept whichever GP is available. For acute problems you can contact the Duty GP or attend one of our open surgeries.

Open Surgeries
Open surgeries run daily from 8.30am-10.30am and from 2.30pm-4.00pm. These surgeries are NOT for routine appointments. The GP will only deal with ONE problem during this consultation. You should only attend the open surgery with an ACUTE problem that cannot wait and this does not include discussing test results or providing repeat prescriptions.

Triage
If you have a medical emergency and you cannot get an appointment that day, you may telephone 01259 750531 and ask to speak to the Duty GP. He/she will ascertain how urgent your call is and will either invite you to be seen, send a GP to see you, ask you to make the next available appointment or give you a prescription or telephone advice.

Telephone Advice
The Duty GP can give telephone advice. If you wish to speak to a specific GP the Receptionist will pass your request through but CANNOT guarantee if or when the GP will phone you back.

IF YOU ARE NOT GOING TO MANAGE TO KEEP AN APPOINTMENT PLEASE TELEPHONE IN PLENTY OF TIME TO CANCEL THE APPOINTMENT IN ORDER TO ALLOW SOMEONE ELSE TO USE THE SLOT. TO CANCEL AN APPOINTMENT PLEASE PHONE 01259 750531 OR YOU CAN CANCEL AN APPOINTMENT BY FILLING OUT THE ONLINE FORM click here

Home Visits

To request a housecall, or in the event of an emergency, telephone 01259 750531.

All requests for home visits are passed to the Duty Doctor of the day who will listen to the nature of the problem and decide with you whether a home visit is necessary. If a home visit is decided upon, it is up to the Duty Doctor of the day to decide who will visit you.

It is not always possible to specify a particular doctor.

It is helpful if requests for home visits are made before 10.00am to allow us to plan our work. In an urgent situation or emergency, telephone the same number 01259 750531.

THE PRACTICE IS CLOSED FROM 6.00pm UNTIL 8.00am THE FOLLOWING DAY AND ALL WEEKEND. If you phone us on 750531, the number will divert automatically towards NHS24.

You can call NHS24 direct on 08454 24 24 24 and you will be able to speak to a Nurse Adviser. NHS Forth Valley have responsibility for arranging Out-of-Hours medical care when the Practice is closed.

Test Results

Results of laboratory tests, x-rays and other investigations are received by the Practice in the early afternoon on most week days. The results are received in the early afternoon so if you are telephoning for results, please do so AFTER 4.00pm when the phones are quieter!

FOR RESULTS PHONE: 01259 750531

If you phone before 4.00pm you will be asked to call back later when we have had time to view the day's mail and the Doctors have checked and interpreted the results for you.

Blood tests: most take about 3 days to come back to the Practice, however some take longer, even several weeks. We usually suggest you wait a week before phoning for results to allow us time to receive and consider your results. If a test is required urgently, your doctor may be able to obtain it earlier but this often takes considerable effort and delays other people's results (and other things getting done).

X-rays: if you have been sent for an x-ray, even though you attend the 'open-access' service very quickly, the written result often takes 2-3 weeks to reach us.

We have installed a computerised system for storing letters and results in patient records, known as Docman, which means the Doctors and Nurses can have quicker access to results while you are in surgery and cuts down on paper waste. All results are securely stored.